🤹 Manual Tasks

Overview

Not all systems can be automated—some legacy or highly sensitive environments may require human intervention. Lumos supports Manual Tasks as part of your governance workflows, allowing you to assign tasks to administrators or designated personnel for review or manual updates in the target system. This pattern is essential for processes that need approval chains, physical access provisioning, or complex decision-making that cannot be fully automated.

Key Features

• Workflow Integration: Incorporate manual steps into automated workflows, ensuring governance for systems that lack automation capabilities.
• Approval Processes: Combine manual tasks with multi-level approvals to maintain robust oversight for critical changes.
• Task Tracking & Auditing: Log who performed each step and when, supporting comprehensive compliance reports.

Real-World Example

• Scenario: A customer uses a legacy financial system that has no accessible API or database, requiring a person to physically update credentials. Lumos triggers a manual task whenever a user’s access level changes, prompting the person responsible to perform the update.
• Outcome: Even though the update is manual, it’s fully integrated into Lumos’s governance model, with tasks tracked and approved through the same interface used for automated provisioning.

Benefits

1. Human-in-the-Loop: Incorporate necessary checks or specialized knowledge that only a person can provide (e.g., verifying on-site training).
2. Unified Governance: All identity changes—automated or manual—are orchestrated through a single platform, ensuring consistent policies.
3. Enhanced Compliance: Manual tasks are tracked, timestamped, and auditable, preventing unrecorded offline changes.

Considerations

• Process Bottlenecks: Manual steps can slow down overall provisioning, so plan SLAs and escalations carefully.
• Training: Task owners must be trained to handle updates consistently and securely.
• Reporting Accuracy: Ensure that manual task completions are marked in Lumos to maintain accurate audit trails.